Enhance your business Reach with Eazeconnect's Chat Software With Monitoring Feature

There are businesses that function via internet or e-commerce websites. This is where hiring best in class services of Eazeconncet will serve you with enormous results. It is a platform that delivers amazingly powerful tools for an e-commerce business, that results in an increased productivity and raised customer satisfaction. Its chat software for e-commerce website is a tool that ensures complete customer assistance and makes a must-buy for those businesses that include direct transactions with the customers.

There are numerous shopping websites that sell varied commodities online, and have an option of posting queries which are answered by the operators as and when feasible for them. Eazeconnect's chat software is an advanced mode of communication that helps in direct conversation between the client and the operator. This fastens the process and gives a platform to the operator where he can solve multiple queries at once, and attain higher levels of customer satisfaction. Website chat software with monitoring tools has various benefits like-

#1 Agent to Agent chat-

In case an operator finds difficulty in solving a particular query, this feature enables him to invite another colleague to join the chat, where client can get an absolute assistance and prompt quick-fix to the problem. This feature is very crucial for the attainment of complete customer satisfaction, and has helped numerous e-commerce websites in this regard.

#2 Multilingual Chats-

This feature enables the operator to chat in various regional languages other for complete customer satisfaction. In case a client is not comfortable with English language and wants another mode of communication, than this feature helps the operator in this regard and increases the count of queries solved per day. This in return helps in maximizing the sales for the company. 

#3 Real Time Visitor Monitoring-

This feature tells about the website popularity through the visitors count, location and time spent by each client. This helps in getting a statistical idea about the website performance, so the corrective measures can be taken and simultaneously productivity can be increased for the business.

#4 Proactive alerts-

This feature aids the operator in serving all the clients within the assigned time frame. Whenever a client needs an urgent assistance, a window pops up on the computer screen of the operator or a sound alert indicates him about the client's query. This helps the operator in serving maximum numbers of clients each day without missing on any potential customer. This is another important benefit of this chat software for ecommerce website.

#5 Typing Indicator-

In case an operator wants some more time for the query solution, this feature helps him in keeping the customer intact, through this tool. This is a typing indicator that reflects on the client's screen, even when the operator is not present on the seat. This helps in engaging the customer and gives a scope to the operator to attend to him in a batter way. This again prevents from loosing a potential client of the company.

These features or tools are easily available with Eazeconnect, that also come with a training program. Under this program, the operators or the office managers are trained on various grounds that helps in easy functioning with these software. This simultaneously results in smooth development of the company and its personnel. Therefore any e-commerce website owner who wants most efficient and effective tools for the business, must contact Eazeconnect for these ultimate solutions. Get more info please visit : http://eazeconnect.com/